Feedback and Mobile Marketing Policy

1. Private Feedback

Any feedback submitted through this form is intended to be received and reviewed privately by or on behalf of the Business.

Your feedback may be used to:

• review customer concerns
• improve service quality
• respond to complaints or issues
• contact you where follow-up is requested or appropriate
• maintain internal service and communication records

2. Accuracy of Information

You agree that any information you provide, including your name, email address, phone number, and feedback, is true, accurate, and relates to your own experience.

You must not:

• impersonate another person
• provide false or misleading information
• submit unlawful, abusive, defamatory, offensive, or irrelevant content
• include information that infringes another person’s rights or privacy

3. Feedback Standards

Feedback should be honest, relevant, and based on your genuine experience.

The Business may decline to use, respond to, or rely on any feedback that appears to be:

• false, misleading, or fake
• abusive, threatening, discriminatory, or offensive
• unrelated to the actual customer experience
• unlawful or in breach of another person’s rights
• promotional, spam-like, or submitted for an improper purpose

4. Mobile Marketing

If you provide your mobile number and give consent where required, the Business may send you marketing or promotional messages by SMS or similar mobile communication methods.

These messages may include:

• special offers
• promotions
• updates
• reminders
• birthday rewards
• other relevant marketing communications

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier or provider.

Marketing messages may be sent using third-party platforms, software, or mobile network providers. Delivery timing and delivery success cannot be guaranteed.

5. Consent and Opt-Out

Where consent is required, the Business relies on the consent you provide through the relevant form, checkbox, or other confirmation method.

You may opt out of marketing SMS at any time by replying STOP, where applicable, or by contacting the Business directly.

If you opt out, the Business will stop sending further marketing messages to your number, subject to reasonable processing time and technical limitations.

6. Privacy and Data Handling

Personal information provided through this form may be collected and used for customer service, communication, marketing, and business administration purposes.

Your personal information may also be handled in accordance with the applicable Privacy Policy linked on the relevant page or form.

The Business may share information with service providers where reasonably necessary to operate its communication, feedback, or marketing systems.

7. Third-Party Platforms

This form and related communications may involve third-party platforms such as CRM systems, website tools, SMS providers, email providers, or similar service providers.

The Business is not responsible for the independent policies, technical failures, delivery issues, restrictions, or outages of third-party platforms beyond its reasonable control.

8. Changes to This Policy

This Policy may be updated from time to time. The latest version may be made available on the relevant form, page, or linked policy page.

9. Contact